Archive | 2012

Good customer service counts

I’m a regular train traveler on the East Coast mainline and most of the time it’s a great service. Tonight is one of those rare occasions when my two hour train journey is running late – about 70 minutes as I write this post, with probably another 50 to go. My complaint isn’t about the […]

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Ten tips to use social media and SEO to improve your media relations

Speaking on the PR and social media panel at the SAScon SEO, Analytics and Social Media conference yesterday prompted me to finish a draft blog post that I’ve been cogitating on since February looking at how social media and the internet has changed the way we do traditional media relations. My good friend and and ex-colleague Mark Hanson called […]

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UK coalition government mind map infographic

UK coalition government mind map infographic

To mark the first two years of the UK’s Conservative/Liberal Democrat coalition government the bright folks at Insight Public Affairs have put together a great mind map infographic of the policy issues. Insight has mapped out the: ‘headline policy drivers spanning: the economy; public service reform; localism; welfare reform; and, the international agenda.’ The mind […]

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Good crisis communications–99p Stores CEO turns tables on BBC Watchdog

Good crisis communications–99p Stores CEO turns tables on BBC Watchdog

I try not to watch BBC Watchdog as it tends to annoy me with its fake concern for consumers, when it’s just making cheap ‘shock’ TV. But I’m glad I caught last Thursday’s as it contained a brilliant performance by Hussein Lalani, the entrepreneurial CEO of a family owned retail business. The 99p Stores is […]

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FT Global 500 companies still digitally challenged

New research reveals that many FT Global 500 companies are still failing to manage their digital strategies effectively. The sixth annual FT Bowen Craggs Index shows that an alarming number of companies still don’t understand that the corporate website is now one of the most effective communications channels that a company owns. The research also […]

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Speaking at SAScon | Search–Analytics–Social Media conference

Speaking at SAScon | Search–Analytics–Social Media conference

I’m delighted to be once again one of the speakers at the excellent SAScon Search – Analytics – Social Media conference. I’m going to be talking about ‘Social Commerce – Show Me the Money’. It promises some great content with lots to learn and some excellent networking opportunities. One of the keynote speakers is Bruce […]

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CIPRTV special on new UK public affairs lobbying register consultation

If like me you missed this week’s CIPRTV on the UK Cabinet Office’s proposals to introduce a Statutory Register of Lobbyists then it’s well worth catching up with it here: It’s presented by Russell Goldsmith of Marketiersdc and guests are Iain Anderson, of Cicero Consulting and Tamasin Cave, director of Spinwatch and leader of the […]

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