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PR, Wikipedia and BP–a sorry tale

By + on March 28, 2013 in Business, CIPR, corporate communications, Crisis Communications, Government, Politics, Public Affairs, public relations, Reputation Management, social media

I spent yesterday at the European Parliament in Brussels running a training session for MEPs and their staff about Wikipedia and best practice. Most of what I said was based on the CIPR’s Wikipedia Best Practice guidelines that we produced last year in co-operation with Wikimedia and I had a small hand in helping to create. [...]

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UK Social Media Awards

By + on March 19, 2013 in Awards, CIPR, Crisis Communications, PRCA, Public Affairs, social media

Entries have just opened for the UK Social Media Awards 2013 which are now in their fourth year having previously been known as the Some Comms Awards. I’ve been a judge since the start and am pleased to say that I’m judging again this year alongside some great people including: PRCA chair Sally Costerton; Frank [...]

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Twitter password attack is reminder why corporate social media security is important

By + on February 2, 2013 in corporate communications, Crisis Communications, public relations, Reputation Management, social media, Technology

The Twitter password security breach is a good reminder of why it is important to always protect yourself by using good online security. You should be doing it on your personal accounts, but if you are responsible for corporate social media accounts it is even more important to get it right. They are more vulnerable [...]

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Twitter Transparency Report reveals US government is top demander of private information

By + on July 3, 2012 in Crisis Communications, Government, Public Sector

The Twitter Transparency Report published today reveals that the US government has made more demands that Twitter hands over private information about users than every other government combined. The US government has made 679 ‘User Information Requests’ of which Twitter has provided some or all of the information demanded in an astonishing 75% of cases. [...]

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Can CIPR Wikipedia help with a real life problem with a Wikipedia entry?

By + on June 27, 2012 in CIPR, corporate communications, Crisis Communications, Ethics, Training

  I spent most of today providing online crisis communications training for the head of corporate communications for an overseas government regulatory authority. Coincidentally, one of the topics we covered was its Wikipedia page which is incomplete and out of date. It isn’t a commercial company and is notable enough to warrant an entry.   [...]

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Good crisis communications–99p Stores CEO turns tables on BBC Watchdog

By + on April 29, 2012 in Crisis Communications, Reputation Management, social media, Video

I try not to watch BBC Watchdog as it tends to annoy me with its fake concern for consumers, when it’s just making cheap ‘shock’ TV. But I’m glad I caught last Thursday’s as it contained a brilliant performance by Hussein Lalani, the entrepreneurial CEO of a family owned retail business. The 99p Stores is [...]

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Social media crisis comms–outflanking the Sunday Times

By + on April 2, 2012 in Crisis Communications, Journalism, Media, Politics, Reputation Management

When I’m doing online PR and social media training and communications consultancy I usually spend a lot of time on crisis communications looking at how it has – and hasn’t – changed because of the rise of social media. This weekend saw a classic case of how a smart PR operator can outflank one of the [...]

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