Archive | Reputation Management

PR, Wikipedia and BP–a sorry tale

PR, Wikipedia and BP–a sorry tale

I spent yesterday at the European Parliament in Brussels running a training session for MEPs and their staff about Wikipedia and best practice. Most of what I said was based on the CIPR’s Wikipedia Best Practice guidelines that we produced last year in co-operation with Wikimedia and I had a small hand in helping to create. […]

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Public relations isn’t part of marketing

Public relations isn’t part of marketing

This blog post started as a comment on Stephen ‘Wadds’ Waddington’s thought-provoking article about ‘The public relations industry’s confidence problem’, but it was so thought-provoking the comment rapidly became too long. His central thesis is that public relations is too introspective and needs to have more confidence of the role it plays in the broader […]

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Twitter password attack is reminder why corporate social media security is important

Twitter password attack is reminder why corporate social media security is important

The Twitter password security breach is a good reminder of why it is important to always protect yourself by using good online security. You should be doing it on your personal accounts, but if you are responsible for corporate social media accounts it is even more important to get it right. They are more vulnerable […]

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TweetLevel for PR, public affairs and corporate communications

TweetLevel for PR, public affairs and corporate communications

There are a lot of Twitter analysis, influence, measurement and evaluation tools. A lot! However, for PR and corporate communications professionals TweetLevel from Edelman is definitely worth a look and there is new version just released. For a start it is designed by people who really understand public relations, corporate communications, public affairs and the relationship […]

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NeverSeconds shows why PR needs to be respected

NeverSeconds shows why PR needs to be respected

Lots of buzz about #neverseconds and almost universal ridicule of Argyll and Bute Council’s statement (see Update Three below as the council has now unethically tried to hide its incompetence) in response. The story is that nine-year old Martha Payne has been blogging photographs of her school meals and writing about what is wrong with the meals. […]

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Corporate communications heads split on social media

Corporate communications heads split on social media

Corporate communications heads agree (82%) that discussions in social media and social networks can impact on a company’s overall reputation and licence to operate, but are split on how seriously it should be taken. Forty per cent said that criticism in social media channels was taken too seriously while 46% disagreed. The report also looks […]

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Good crisis communications–99p Stores CEO turns tables on BBC Watchdog

Good crisis communications–99p Stores CEO turns tables on BBC Watchdog

I try not to watch BBC Watchdog as it tends to annoy me with its fake concern for consumers, when it’s just making cheap ‘shock’ TV. But I’m glad I caught last Thursday’s as it contained a brilliant performance by Hussein Lalani, the entrepreneurial CEO of a family owned retail business. The 99p Stores is […]

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Social media crisis comms–outflanking the Sunday Times

Social media crisis comms–outflanking the Sunday Times

When I’m doing online PR and social media training and communications consultancy I usually spend a lot of time on crisis communications looking at how it has and hasn’t changed because of the rise of social media. This weekend saw a classic case of how a smart PR operator can outflank one of the world’s biggest […]

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Bell Pottinger Uzbekistan: a maelstrom in a teacup?

Bell Pottinger Uzbekistan: a maelstrom in a teacup?

It seems a month can’t go by without Bell Pottinger, the UK’s self-styled ‘leading’ lobbying company, embroiling itself in a scandal. Today’s Independent article has certainly sparked off a plethora of criticism and commentary, much of it ill-informed and ill-conceived. It’s important to try and separate fact from fiction and cut through the spin on […]

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Public relations defined for the 21st century

Public relations defined for the 21st century

      The Public Relations Society of America has sparked some interesting discussion by launching a ‘crowd sourcing’ initiative to create a new definition for public relations. Neville Hobson is encouraging people to take part and has helpfully shared some of the various PR definitions that exist – PRSA, CIPR and even Wikipedia. Danny […]

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